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Freelancers & Flex workers +31 (0)20 420 20 70 info@tentoo.nl
Employers +31 (0)20 524 60 52 klantenteam@tentoo.nl
New employer? +31 (0)20 723 09 53 sales@tentoo.nl

We’re happy to help you. Call or email us for direct contact.

Freelancers & Flex workers +31 (0)20 420 20 70 info@tentoo.nl
Employers +31 (0)20 524 60 52 klantenteam@tentoo.nl
New employer? +31 (0)20 723 09 53 sales@tentoo.nl

Search in FAQ

Payments

My colleague's net pay is higher than mine even though we both agreed the same salary. How is this possible?

This can arise because your average daily gross wage differs from your colleagues due to being previously paid different amounts. We are required to take your average daily gross wage into consideration to ensure that you don't have to pay tax at the end of the year.

You can calculate your average daily gross wage by looking at the cumulative totals on your last payslip and dividing the gross wage by the number of days worked. If you work at different daily rates, the average daily gross wage is constantly changing, which means that the contributions paid by the employer and the employee (national insurance premiums) are also constantly changing. This can result in a difference in your net pay. It can also make a big difference if you have your payroll tax credit (loonheffingskorting) applied by a different employer or benefits agency.

The amount described as salary on my payslip is different from my agreed gross pay. How is this possible?

Your gross wage is made up of:

  • salary
  • compensation for not receiving sick pay until the third day of absence due to illness (wachtdagcompensatie)
  • remuneration to cover short absences (kort verzuim), public holidays and annual leave
  • holiday pay

The total of the salary and the various supplements is equal to the gross remuneration agreed. All the supplements are paid out immediately each time you are paid.

Why is my net pay higher in relative terms if I work for 1 day a week than if I work 2 days a week?

If you work one day a week, the weekly tax table is applied.

When the payroll tax credit (loonheffingskorting) is applied, you receive a quarter of the payroll tax credit for that month as this is calculated using the weekly tax table.

If you have worked two days in one week the next time you get paid, then the weekly tax table is also used but again one quarter of the monthly payroll tax credit is applied.

My pay for December 2016 is much higher than for January 2017. How is this possible?

This is possible when we processed and paid your job sheets with days worked from 2016 in January 2017. Because you were paid more hours in 1 month, it is possible you paid more tax than usual.

Why is my net pay lower on my 5th payslip than on the first 4 payslips?

This year the payroll tax credit (loonheffingskorting+arbeidskorting) is € 5,477. Each time you are paid, a proportion of the credit is applied.

This is equal to a credit of € 559.21 per month. As a month is approximately 4 weeks, when you are paid for a week € 105.33 credit is applied.

When it comes to the 5th payment in the month, the payroll tax credit (or much of it) is already used up, so it can no longer be applied. This results in a decrease in your net pay. Also, the weekly tax table can only be applied 4 times in the month. From the 5th payment in the month onwards, a different table is used and this payment is taxed at a higher rate.

Why is my net pay lower?

There are a number of possible reasons for this:

  • Your tax-free amount (loonheffingskorting) has not been applied
  • You have worked more days in the week
  • You have had other income
  • After 26 weeks pension contributions to CF&F begin
  • The price agreed was excluding VAT (BTW) and including commission

It may also be due to a recalculation if your previous remuneration was either very high or very low.

In what situations is the net wage not normally paid within 7 or 14 days?

In certain situations, there is a delay in payments because Tentoo is waiting to receive payment from the client before we pay you. Some examples of such situations:

  • The amount declared is attributable to work carried out more than 3 months earlier
  • The amount declared, or the total of a number of amounts declared for the same client when taken together, exceeds the maximum threshold of € 4,500
  • The client is based in another country
  • The client has been unreliable in making payments in the past (recent or otherwise)
  • Tentoo has not yet received the registration form
  • The identification document provided has expired
  • If Tentoo receives the signed work record during the weekend, the 7 days within which the net pay will be transferred commence on Monday*

If you have any questions on this, please contact our Service Desk at +31 (0) 20 420 20 70.

* See our Terms and Conditions for exceptions

How soon after I have sent the job sheet will I be paid?

After the job sheet has been approved, we will transfer your payment within 7 days*.

You should bear in mind that our payment account is with Rabobank and it always takes a few days for you to receive the money after the payment has been made. Your net pay will generally be approximately 50 to 60 percent of the invoice amount excluding VAT (BTW).

* The payment will only take place if all Tentoo's terms and conditions have been met accordingly on time. If the job sheet is submitted on paper, we pay the fee within 14 days following the invoice date.

When is holiday pay paid out?

Your gross wage is made up of:

  • Salary
  • Compensation for not receiving sick pay until the third day of absence due to illness (wachtdagcompensatie)
  • Remuneration to cover short absences (kort verzuim), public holidays and annual leave
  • Holiday pay

The total of the salary and the various supplements is equal to the gross remuneration agreed. All the supplements are paid out immediately each time you are paid.

What does the Pay Equivalence Rule mean?

The salary of a freelancer of flex worker, who gets paid via Tentoo Collective Freelance & Flex of Tentoo Flexolutions, has to meet the Pay Equivalence Rule. This means that the salary, benefits and allowances of the flex worker are equal to the salary, benefits and allowances of an employee who works in an equivalent positions and who is on the payroll of the employer. This is also written in article 16 of the CF&F CLA and article 22 of the NBBU CLA.

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